Refund & Cancellation Policy

1. Security Deposit Refund:

• The security deposit consists of two components: one refundable and one non-refundable.
• The non-refundable portion covers application processing charges and is not eligible for a refund.
• The refundable portion is subject to the area from which the customer hails.
• Refunds for the refundable security deposit will be processed to the customer's wallet, subject to the terms outlined in the specific area's conditions.

2. Gas Consumption Invoice Amount:

• The gas consumption invoice amount is non-refundable under any circumstances.
• Customers are responsible for ensuring the proper and timely payment of gas consumption bills.
• In case of non-receipt of the bi-monthly bill, customers are obligated to obtain a duplicate copy from the supplier.

3. Meter Reading Discrepancies:

• In the case of meter reading discrepancies, adjustments will be made to the customer's bill, but the gas consumption invoice amount itself is non-refundable.

4. Modification Charges Refund:

• If a customer-initiated modification request cannot be fulfilled, the applicable non-refundable charges related to modifications will not be refunded.

5. Dishonored Banking Instrument:

• Administrative charges for dishonored banking instruments will not be refunded. Any additional costs incurred due to dishonored transactions will be borne by the customer.

6. Cancellation:

If a customer desires to cancel the PNG connection, a written request must be submitted along with the original receipts of payment made towards the refundable security deposits. The Security Deposits would be released after deducting the final bill amount and other dues, if any, after taking the meter and/or other fittings into the safe custody of the supplier.

7. Wallet Refund Process:

• Refunds, where applicable, will be limited to the refundable portion of the security deposit and will be processed to the customer's wallet.
• The wallet balance can be utilized for future transactions or withdrawn upon customer request.

By accepting these terms and conditions, the customer acknowledges and agrees that the gas consumption invoice amount is non-refundable, and any applicable refunds are restricted to the refundable portion of the security deposit, subject to the specific conditions of their area.